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Customer Care

1. Website Use:

You must be at least 18 years old or have the consent of a legal guardian to use our website.
You agree to use our website for lawful purposes only and not engage in any activities that violate applicable laws and regulations.

2. Product Information:
We make every effort to provide accurate product descriptions and images. However, colors and textures may vary slightly due to the handmade nature of our products.
Prices and availability are subject to change without notice.

3. Orders and Payments:
When you place an order on our website, you are making an offer to purchase the selected items.
We reserve the right to refuse or cancel orders for any reason, including inaccuracies in product descriptions, pricing errors, or fraudulent activity.
Payment methods accepted are listed on our website. Your payment information will be handled securely.

4. Shipping and Delivery:
We aim to ship your order promptly, and estimated delivery times will be provided during the checkout process.
While we make every effort to ensure timely delivery, we are not responsible for delays caused by external factors such as weather, customs, or carrier issues.

5. Returns and Refunds:
Our return policy is outlined separately on our website. Please refer to it for detailed information on returning products.

Privacy & Safety

6. Privacy Policy:
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Intellectual Property:
All content on our website, including text, images, logos, and trademarks, is the property of Woven History and Silk Road and protected by intellectual property laws. You may not use or reproduce our content without prior written permission.

8. Limitation of Liability:
Woven History and Silk Road is not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website or the purchase of our products.

9. Termination:
We reserve the right to terminate or suspend your account and access to our website at our discretion.

10. Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the United States.

11. Changes to Terms and Conditions:
We may update or modify these terms and conditions at any time. Please check this page regularly for changes.

Contact Information:
If you have questions or concerns regarding our terms and conditions, please contact us at or 202-543-1705.
Thank you for choosing Woven History and Silk Road for your rug and decor needs. We appreciate your business and look forward to serving you with the finest handwoven treasures and exceptional customer service.

Payment Methods

- Credit / Debit Cards

- Offline Payments

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